Mukauyo Support
Getting started and finding help.
Getting started
- Each person needs an iPhone with iOS 18 or later. Install Mukauyo from the App Store and sign in with Apple. The app is available in Japanese and English.
- One person creates the group and becomes its administrator. Choose whether you or an invited person will request pickups.
- Invite your family. After they join, the administrator assigns one requester and at least one helper, and adds at least one destination. These setup steps can be completed in any order.
- Helpers allow notifications. The requester selects a saved destination and taps the pickup button.
A helper reviews the location and selects 10, 20, 30, or 60 minutes. The first to accept is assigned and taps the arrival button when they arrive.
Invitations & setup
Invitation links do not open the app
From an in-app browser such as LINE, choose Open in Safari from the share menu and reopen the original link. You can also use Open Mukauyo on the invitation page.
If needed, install Mukauyo from the App Store, then open the original invitation link again.
An invitation cannot be used
Links are single-use and expire after seven days. Ask the administrator for a replacement if a link was used, expired, or revoked.
I joined but setup is still pending
The administrator must assign your role after you join. The group needs one requester, at least one helper, and at least one destination before use.
Permissions
Location is unavailable
In iPhone Settings → Privacy & Security → Location Services → Mukauyo, choose While Using the App. Also check your network connection.
Location is collected once when a request is sent. If location or network access is unavailable, no request is created or queued for later.
Notifications are missing
Allow notifications in iPhone Settings → Notifications → Mukauyo. Check Focus and your connection. Notifications are optional for joining, but a helper needs permission to receive new requests.
Delivery is not guaranteed. Open the app to check the current state. The administrator can also check notification readiness in the member list.
My request ended
An unanswered request expires 30 minutes after creation. An assigned request expires after the selected ETA plus 60 minutes, measured from the time of acceptance.
Purchases & cancellation
Free enables up to three helpers; Family Monthly enables up to ten. Only the administrator purchases a plan, when assigning a fourth helper. Sending invitations does not require payment.
Price and free trial
Check the in-app purchase screen and Apple's confirmation for the current price, seven-day trial eligibility, and automatic renewal terms.
Restore Purchases
Using the same Apple Account used for the purchase, the administrator chooses Restore Purchases in the in-app Plan screen.
Cancel a subscription
Manage billing in iPhone Settings → Apple Account → Subscriptions → Mukauyo. Deleting the app or account does not cancel Apple billing.
When Family ends, helpers beyond the Free limit are paused for new requests, not removed from the group. The administrator can select the three enabled helpers.
Account deletion
Start deletion from the in-app Account screen. Deleting the administrator account also deletes the group and associated data. Read the in-app confirmation before proceeding.
Cancel Apple billing separately if you have a subscription. If you cannot access the app, contact the address below.
Contact
If you still need help, email:
Include your iOS and app versions, the steps you took, and the error message. Do not send locations, addresses, invitation links, or Apple credentials. Hide locations and names in screenshots.
Mukauyo is not an emergency service. Contact local emergency services if you are in danger.